Last updated: October 31, 2026
At AvantLush, every order matters. We take pride in creating quality products and want you to be satisfied with your purchase. This policy does not limit your rights under applicable consumer protection laws.
Personalized and Custom Products
Because personalized products are made to your specifications, we generally do not accept change-of-mind returns or exchanges for these items once production begins.
This includes customized photo prints, LED lamps, tumblers, ornaments, engraved gifts, and other personalized merchandise.
Damaged, Defective, or Incorrect Orders
If your product arrives damaged, defective, or materially different from your confirmed order, please contact us promptly at info@avantlush.com with your order number, a description, and photographs where possible.
We will review the concern and provide an appropriate remedy, which may include a replacement, correction, or refund, in accordance with applicable law.
Non-Personalized Products
For standard, non-personalized products, please contact us before returning an item to confirm whether it is eligible. Items approved for a discretionary return must be unused and in their original condition and packaging.
Order Changes and Cancellations
Contact us immediately if you need to change or cancel an order. We will try to accommodate requests before production begins. Custom orders already in production may not qualify for voluntary cancellation or refund. Statutory cancellation rights remain unaffected.
Refund Processing
Approved refunds are generally issued to the original payment method. Processing times may vary by financial institution. Refunds required by law will be handled within applicable legal deadlines.
Return Shipping
Return shipping arrangements and costs depend on the reason for the return and applicable consumer rights. P